COVID-19 Office Policy Update - September 1, 2020
We continue to follow guidance from the College of Optometrists of Ontario in order to provide maximum safety for our patients, staff and doctors.
If you are looking for detailed information on our protocols, please see below.
In general, we are now back to performing most tests on a new schedule.
Our recommendations for your type and frequency of tests may be different than what you are accustomed to.
We are limited on when and how we can schedule your appointment.
We are restricted on how many people we can have in the office and maintain distance: we are no longer able to “fit in” additional patients during a day as we have in the past.
Be assured that we are doing our best to make sure you are seen in a timely manner.
We may recommend a phone or telemedicine consult instead of in person, or we may ask you to seek care with other health providers depending on the problem you are having.
Our office hours have changed slightly. Staff can be reached by phone or email during open hours. Entry to our main office is by appointment only. The office door will be locked.
If you are experiencing a new vision problem, please leave a message with details of your problem and a phone number where you can be reached.
705-741-2016 or email@example.com
How can you help us?
IF YOU ARE ILL, PLEASE STAY HOME. Even minor symptoms can be cause for concern and require that you reschedule. If your health status changes before your appointment please contact us right away so that we can schedule other patients who are waiting.
Wash your hands well before you arrive, and again after you leave.
Follow staff direction regarding health and safety protocol in the office.
Please be understanding as we make these changes that may be inconvenient, but are necessary.
What to expect as we schedule appointments:
At the time of scheduling your appointment, your contact information will be updated and you will be asked COVID screening questions.
You will be contacted again by phone 2 days prior to your appointment - this call is not optional. It will be used to update your medical and health information to minimize in-office time. We will also review with you the process of attending your appointment.
That call will be followed by an email, reminding you of what was discussed in the phone call, as well as updating you on other office changes. Please read it completely (If you do not have email, if possible we would like to send that to a family member for your review). If you have forms that need completion, they will be sent attached to the email for completion in advance of the appointment.
At times phone or video consults will be used, to prioritize limited appointment times for those patients who must be seen in person.
What to expect when you arrive for an appointment:
Please arrive no sooner than 5 min before your appointment time. Wear a mask on entering the building. Come in alone. Drivers and family members are to wait in the car. Bring as little as possible in with you in terms of personal items, such as bags.
Our office door will be locked. Please ring the bell and step back from the door to wait for staff to meet you.
You will be screened at the door with temperature and questions, your cell phone needs to be turned off and tucked away, mask and hand sanitizer use is mandatory. No exceptions.
Changes to the examination:
We will ask you to avoid touching anything in the office unless absolutely necessary.
You will be asked to keep your hands in your lap and avoid talking when in close contact.
We will avoid touching your eyes and surrounding tissues as much as possible. We may ask for your help with that.
We will be changing the frequency of some tests to shorten contact time in office.
We will be making maximum use of technology to give you the best quapty eye health examination possible, while reducing close face to face contact and difficulties due to fogging of instruments.
We may recommend followup be done by phone or video consult instead of in person.
What to expect in the dispensary / choosing a new frame:
In order to allow for distancing, frame selections will be limited to 1 person, by appointment only. At the time of booking your exam appointment, you will be asked if you would like time scheduled for frame selection. If you do not schedule that, you will need to make an appointment at another time if someone is in the dispensary.
No friends or family in the dispensary please.
All frames touched will be cleaned between every patient.
We have a UV sanitizer for disinfecting delicate measuring tools.
I need a frame adjustment / repair:
We have a second small office across the hall from our main office. We will be redirecting any adjustments, repairs and pick ups to that unit. Signs will be posted to direct you. If a wait is required, please allow 2m distance.
Please make an appointment for this whenever possible.
I need to order contact lenses:
Please leave a phone message or complete the website order form, and include your phone number. Lenses will be shipped directly to you after contacting you by phone.
I need to pick up Dry Eye or Lid care products:
Please contact staff by phone or email to make arrangements for pick up.
Will I need to wear a mask?
Use of a mask is mandatory, no exceptions. If you are unable or unwilling to wear a mask, your appointment will have to wait until such time as this is no longer the case.
If you are experiencing an urgent vision change and you cannot/will not wear a mask, please contact the office for recommendations on how to proceed.
Will I need to use hand sanitizer if I wear gloves?
If you arrive wearing gloves, you will be asked to remove them and use hand sanitizer.
Will staff be wearing protective equipment?
All doctors and staff will be wearing PPE including masks and face shields or goggles at all times.
We have installed plexiglass screens at reception and adjusting areas.
A variety of protective shields will be in use throughout the exam.
Frequent hand washing and use of hand sanitizer is in place.
Who may come with me to my appointment?
We need to limit how many people are in the office at one time. Please arrive for your appointment alone. Friends, family or drivers are to wait in the car.
Exception: one parent with minor child, mobility assistance, interpreter, substitute decision maker
What should I bring to my appointment?
Please bring a mask and wear it on entering the building.
Bring only the glasses you currently use on a regular basis.
We are not currently accepting used glasses for donation.
Bring a list of medications - no bottles. Names only, no dosage required.
Completed documents attached to the pre-appointment email.
Dilation is usually required, please bring sunglasses and have a driver wait in the parking lot.
Are you accepting new patients?
Our priority is looking after our existing patients.
We are not currently accepting new OHIP insured patients -see “Eye care funding crisis in Ontario” link
We can take your name and contact info in the event we are able to accept new patients, but you should continue to seek care elsewhere.
What changes have been made to allow distancing?
We have reduced our available appointment times to reduce how many people are in the office at one time.
We have redirected adjustments, pick ups, and repairs to our secondary office across the hall
Entry to the main office is by appointment only. The door is locked. No walk ins.
Frame selection is limited to one person by appointment only.
No friends or family are to accompany patients to appointments.
We have repurposed admin space to create additional waiting space with distance in the back of the office.
No early arrivals for appointments.
We will be preparing for appointments in advance by phone and email to reduce in office time.
We are making use of phone and video consults whenever possible to reduce in person assessments and followups.
What disinfecting protocols are in place?